Ascend Amphitheather Frequently Asked Questions (FAQs)
Venue Information
From the North: Take I-65 S toward Nashville. Keep left at the fork to continue on I-24 E, follow signs for Interstate 24/Interstate 40 E/Chattanooga/Knoxville. Take exit 49 for Shelby Ave. and turn left onto Shelby Ave. Continue onto Korean Veterans Blvd. Turn right onto 1st Ave. S. Venue will be on the right.
From the South: Take I-65 N toward Nashville. Take exit 82B to merge onto I-40 E toward Knoxville. Stay right and immediately take exit 210C for U.S. 31 A S/4th Ave. S toward U.S. 41 A S/2nd Ave. S. Turn left onto 2nd Ave. S. Turn right onto Molloy St. Venue will be across 1st Ave. S.
From the East: Take I-40 W toward Nashville. Take exit 212 toward Hermitage Ave. Continue onto Decatur Ave. Turn left onto Hermitage Ave. Continue onto 1st Ave. S. Venue will be on the right.
From the West: Take I-40 E toward Nashville. Take exit 209B toward US-70S/US-431/Broadway/Demonbreun St. Merge onto 14th Ave. N and stay left to turn left onto Broadway. Turn right onto 8th Ave. S. Turn left onto Demonbreun St. Turn right onto 1st Ave. S. Venue will be on the left.
Guests with tickets should enter via Gate 1, located at the northwest corner of the venue, next to the box office. There is a secondary entrance on the corner of 1st Ave and Korean Veterans Blvd., in the southwest corner of the venue that guests with tickets may also enter through. The VIP Entrance is located left of the box office.
Gate times vary but are usually an hour and a half to two hours prior to showtime. Please check the specific event page as these times are subject to change. Please do not attempt to enter the venue any earlier than the designated times, you will not be allowed in.
Our bag policy is as follows: we will allow clear plastic, vinyl, or PVC tote bags no larger than 12”x 6”x 12” and/or small clutch bags (6”x 9”). If your bag is 6”x 9” or smaller it does not need to be a clear bag. No other bags of any type will be allowed. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
No, we do not allow lawn chairs of any kind in the venue.
We do have lawn chairs available for rent for $15 per chair. Lawn chairs rentals can be purchased on the upgrades tab under your show on the drop-down list.
Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on dropdown on our upgrade page and select "Lawn Chair Rental".
We hold a certain amount of pre-reserved lawn chairs that can be purchased for rental before the show, once we are sold out of pre-reserved lawn chairs you may still purchase them once you come to the venue from our Lawn Chair Rental tent.
Restroom buildings are located on all sides of the venue seating area as well as at the back of the lawn. Accessible restrooms are located in all locations as well. There are family bathrooms located through the venue too.
Will call tickets are available for pickup at the box office located outside Gate 1. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or any other promotional company. We do not get these tickets until late in the afternoon the day of the event so please do not try to pick them up earlier. If your tickets/passes are not at will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.
All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our venue socials:
Facebook: www.facebook.com/Ascendamphitheaternashville
Twitter: https://twitter.com/Ascend_amp
Instagram: https://www.instagram.com/ascend_amphitheater/
An event may be delayed, postponed, or canceled depending on the severity of the weather expected.
If you need assistance while at an event please visit our Guest Services tent located just inside the entry of the main gate. You may also text us at our Textline number: 615-200-6992 for additional help.
All main concession stands take Visa / MasterCard / Discover and American Express. All merchandise stands take all major credit cards.
We are a cash-less venue, if you need to convert any cash to a card you can do so at our Guest Services tent with our conversion kiosk.
The venue has a variety of delicious food and beverage options available for purchase. Please note that items and pricing are subject to change from event to event. https://www.ascendamphitheater.com/bites
For a list of nearby hotels please visit: https://nashvilledowntown.com
Allowed & Prohibited Items
Varies by show. Please check the Know Before You Go page for updates pertaining to a specific show, as all permitted items are subject to change at the tour's request.
We allow:
- Bags: We have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”) that do not need to be clear. No other bags of any type will be allowed.
- Small Blankets/Beach towels (no larger than 3'x5')
- Breast Pumps
- Fans/neck fans
- Stadium cushions - must be backless and legless
- Cameras – nonprofessional only, no detachable lenses
- Food – in a clear plastic container or 1-gallon ziplock bag.
- Water – 1 factory sealed plastic bottle of water, non-frozen, up to 1 gallon or empty non-glass water bottle up to 1 gallon.
We do NOT allow:
- ANY BAGS that do not meet our bag policy as stated above.
- Outside lawn chairs
- Umbrellas
- Poster tubes
- Large blankets
- Weapons of any kind: pepper spray, pocket knives, etc.
- Alcohol, other beverages and camelbacks except sealed water
- Aerosol Cans: sunscreen, bug spray, dry shampoo, etc.
- Illegal drugs/substances
- Strollers
- Car seats
- Picnic baskets
- Glass containers
- Glass bottles
- Cans (any outside beverages that isn't water)
- All coolers
- Laser pointers
- Pen lights or pointer lights
- Go Pros
- Audio or Video Recorders
- iPads or tablets
- Glow sticks, confetti bombs
- Selfie Sticks
- Poi/Rave Balls
- Levitation Sticks
- Rave Sticks
- Pets (except service dogs)
- Chains (ex. wallet chains)
- Fireworks
- Signage over 8.5" x 11"
- Frisbees, Footballs, or other projectiles
- Inflatable Chairs
- Professional cameras with detachable lenses or cameras with lenses that extend more than 1"
- Pocket chains, chain wallets and purses, chains of any kind
Our bag policy is as follows: we will allow clear plastic, vinyl, or PVC tote bags no larger than 12”x 6”x 12” and/or small clutch bags (6”x 9”). If your bag is 6”x 9” or smaller it does not need to be a clear bag. No other bags of any type will be allowed. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.
No, we do not allow lawn chairs of any kind in the venue.
Lawn chairs are available for rent for $15 per chair. Lawn chairs rentals can be purchased on the upgrades tab under your show on the drop-down list.
Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on dropdown on our upgrade page and select "Lawn Chair Rental".
We hold a certain amount of pre-reserved lawn chairs that can be purchased for rental before the show, once we are sold out of pre-reserved lawn chairs you may still purchase them once you come to the venue from our Lawn Chair Rental tent.
Strollers are not permitted due to there being nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn and they tend to also become a tripping hazard to other guests.
Umbrellas are never permitted in the venue.
Guests requiring larger amounts of medically necessary supplies in reasonable quantities must be declared and subjected to additional screening upon entry. Security will put a medical tag on your bag. Only these items are not subjected to our baggage policy. Please inform the staff of this when you arrive at the gates.
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging. Please inform the staff of this when you arrive at the gates.
Ascend Amphitheater takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
We do allow outside food in the venue as long as it is in a clear plastic container or 1-gallon ziplock bag.
Tickets & Entry
Before you set off, download your tickets to your phone on the Live Nation app.
Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.
The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.
If you would like to be right upfront of the lawn or have a big group that wants to sit all together we recommend checking out the Reserved Lawn upgrade option. Reserved Lawn is an additional upgrade you can purchase with your ticket that guarantees you a spot in a sectioned-off area up at the front of the lawn and comes with a lawn chair rental. You can purchase that upgrade by going to the upgrades tab, scrolling to the bottom, selecting your show, and selecting your upgrade.
For group sales please information, please contact our Venue Sales Department (615) 346-9042.
If you are interested in purchasing a VIP Box or Reserved Seating for the season please contact our Venue Sales department at (615) 346-9042. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.
Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation ticket holders will receive an email from Ticketmaster about a potential reschedule that will be made available. Refunds will be available at the point of purchase.
All-access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.
Re-entry is not permitted at Ascend Amphitheater. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.
Any media inquiries can be directed to the direct tour rep/marketing team for approval.
Transportation
General Parking will not be provided at Ascend Amphitheater. However, there are many options in and around downtown to park at for events. VIP Parking is included in the package for box seat ticket holders and season ticket holders. You may also purchase premier parking as an upgrade, that guarantees you a spot in a parking lot close to the venue. You may purchase that upgrade here: https://livemu.sc/3nbTebd
The Nashville MTA offers direct bus service that connects to Ascend Amphitheater. For more information on MTA bus lines, visit www.nashvillemta.org or call (615) 862-5950 for convenient stations near Ascend Amphitheater.
Multiple bike racks are located along 1st Avenue for all shows. Ascend Amphitheater is not responsible for lost or stolen bicycles.
Find them at Gate 1 or Gate 2. For taxis and ride shares, head to Gate 2 after the show.
Security & Safety
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. The following details will outline our general venue’s guidelines:
When coming through the gates, please plan on security using metal detectors and/or a physical pat-down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please inform one of our security gate staff members so they can offer you an alternative search method to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/
Also please check our bag policy before coming to the venue, to make sure your bag fits our policy guidelines.
Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On Duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.
First Aid is located on the west side of the venue near the restrooms and Gate 3. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.
In the event of an emergency while on site- Ascend Amphitheater has trained paramedics to assist with any medical issues. First aid is located on the west side of the venue near the restrooms and Gate 3, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on-site for every event and can assist if needed or requested.
Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd-related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our social media pages for the latest developments on event day communication.
Facebook: https://www.facebook.com/Ascendamphitheaternashville
Twitter: https://twitter.com/ascend_amp?lang=en
Instagram: https://www.instagram.com/ascend_amphitheater/?hl=en
Traffic around Ascend Amphitheater is controlled by city traffic management. Please monitor traffic surrounding the area and plan accordingly when coming to the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our Facebook page at https://www.facebook.com/Ascendamphitheaternashville
Policies
Ascend Amphitheater offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.
All of our events are all ages unless stated otherwise. Children 2 and under do not require a ticket, but must sit on a parent's lap.
Signs larger than 8.5 X 11 in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. Ascend Amphitheater reserves the right to deny entry to any guest for any reason or no reason. If a guest is denied entry to any event, such guest will be issued a refund of the face value of the ticket for the event.
Masks covering the face are NOT allowed while entering the venue or purchasing items at concessions. Any face coverings must be removable upon request. Face paint is allowed, but it should NOT be gory, inappropriate, or alter your face to the point of unrecognition. Your face must be able to be matched to your ID at concessions if you intend to purchase alcohol. You cannot bring face paint into the venue.
Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.
Generally, cell phones are permitted in the venue. On occasion, comedy shows in particular, cell phone usage may not be allowed due to artist requests.
Ascend Amphitheater does not allow weapons of any kind in the venue. No patron will be allowed to enter the venue with a weapon. The venue will not secure weapons and will not take responsibility for any weapons left in vehicles.
SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch it will be considered a professional camera and will not be allowed in. No 35mm professional film cameras are allowed. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
Ascend Amphitheater is a NON-SMOKING facility.
Ascend Amphitheater will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.
The venue does not allow camping or overnight parking of any kind.
Accessibility Services and Amenities
You can buy ADA tickets online – no need to call the box office. Look for the show accessible tickets on the Tickets page to view all available accessible seats. Try to buy ADA tickets in advance so you secure a seat – there’s limited availability on the day of an event.
If an unexpected injury or illness means you can’t be in the seat you booked, we recommend exchanging your ticket online for an accessible seat. Accessible seating allows for the person with accessibility needs and one companion. There are a limited number of seats on the day of the event for people with unexpected needs, but we can’t guarantee we’ll be able to seat you.
The main gate, gate 2, gate 4, and the VIP Club entrance are fully accessible
Accessible restrooms are located in all locations. However, if you are looking for a single user accessible restroom, we have one located next to gate 4 and the merchandise booth in Building C.
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging. Please inform the staff of this when you arrive at the gates.
Guests requiring larger amounts of medically necessary supplies in reasonable quantities must be declared and subjected to additional screening upon entry. Security will put a medical tag on your bag. Only these items are not subjected to our baggage policy. Please inform the staff of this when you arrive at the gates.
At Ascend Amphitheater, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
If you're looking for a one-stop-shop for all your accessibility questions, please visit our accessibility page.
Baby Changing Stations are located within the men, women, and family restrooms around the venue.