Accessibility
Whatever your needs, let us know how we can help.
Ascend Amphitheater strives to make our venue and live experiences inclusive and accessible. For more questions, or information not mentioned below, don't hesitate to get in touch with us at 615-258-5944 or ascendamphitheaterinfo@livenation.com
Arrival & Accessible entrances: The main gate, gate 2, gate 4, and the VIP Club entrance are fully accessible
Restrooms: Accessible restrooms are located in all locations. However, if you are looking for a single user accessible restroom, we have one located next to gate 4 and the merchandise booth in Building C.
Ticketing: You can buy ADA tickets online – no need to call the box office. Look for the show accessible tickets on the Tickets page to view all available accessible seats. Try to buy ADA tickets in advance so you secure a seat – there’s limited availability on the day of an event.
If an unexpected injury or illness means you can’t be in the seat you booked, we recommend exchanging your ticket online for an accessible seat. Accessible seating allows for the person with accessibility needs and one companion. There are a limited number of seats on the day of the event for people with unexpected needs, but we can’t guarantee we’ll be able to seat you.
Accessible Parking: Ascend doesn’t have any of its own parking lots, but there’s accessible parking located at nearby downtown parking locations near the venue.
Medication needs: If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging. Please inform the staff of this when you arrive at the gates.
Dietary needs: Ascend Amphitheater takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
We do allow outside food in the venue as long as it is in a clear plastic container or 1-gallon ziplock bag.
Oversize bags for medical needs: Guests requiring larger amounts of medically necessary supplies in reasonable quantities must be declared and subjected to additional screening upon entry. Security will put a medical tag on your bag. Only these items are not subjected to our baggage policy. Please inform the staff of this when you arrive at the gates.
Service Animals: At Ascend Amphitheater, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
Sign Language Interpretation: If you need an interpreter for an event, email us at least two weeks ahead of time at ascendamphitheaterinfo@livenation.com and we’ll arrange one for you. With your mobile ticket available, you’ll meet your interpreter at the box office and be taken to your seats. There’s no charge for interpreter services. If you need an assisted listening device, email us at least two days before the event at ascendamphitheaterinfo@livenation.com and we’ll sort it out for you.
Assistive Listening: We have Listen Everywhere which connects to your smartphone. You can download the app through Apple & Google.