General ticket sales and ticket redemption information.

Gate Times:

Gate times vary. Please check the specific event page as these times are subject to change.

Entrance Gates:

Guests with tickets for Reserved Seating, GA Floor, and GA Lawn for any show, should enter via Gate 1, located at the northwest corner of the venue, next to the box office.  

Group Ticket Sales:

Ascend Amphitheater offers group ticket sales for parties of 15 or more. If you have a large party that will be attending the show and would like Premium Seating Options, please contact our Premium Seating Department at 615-346-9042.

Premium and VIP Seating:

If you are interested in purchasing our season seats within the reserved section or within our VIP boxes, please contact our Premium Seating Department at 615-346-9042. Neither the venue receptionist nor the box office can answer questions regarding pricing or availability for these locations.

Will Call:

Will call tickets are available for pickup at the box office located outside Gate 1. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or any other promotional company. We do not get these tickets until late in the afternoon the day of the event so please do not try to pick them up earlier. If your tickets/passes are not at will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.


A complete listing of events can be found at